Shipping policy
SPRAYGROUND AFRICA SHIPPING POLICY
Welcome to Sprayground Africa, an online store owned and operated by Sole Agents Distribution (Pty) Ltd, the authorized distributor of the Sprayground brand in Africa. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from Sprayground Africa. By placing an order through our website, you agree to the shipping terms outlined below.
At Sprayground Africa, we are committed to providing our customers with a seamless and satisfying online shopping experience, which includes fast and reliable shipping services. Please take a moment to familiarize yourself with our shipping policy to ensure a clear understanding of how we handle your orders.
SHIPPING DESTINATIONS
We currently ship within the borders of South Africa. Unfortunately, we do not offer international shipping at this time.
SHIPPING METHOD
Standard Shipping (2-3 Business Days): Our standard shipping option is available for a flat fee. Please allow 2-3 business days for delivery, depending on your location.
ORDER PROCESSING
All orders are typically processed within 3-5 business days from the date of purchase. Please note that we do not process orders on weekends and public holidays. Any orders placed during these times will be processed on the following business day.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your package's status and estimated delivery date. You can track your order through our website or by using the provided courier's tracking system.
SHIPPING COSTS
Our standard shipping option is available for a flat fee. These costs will be displayed during the checkout process, so you can review them before finalizing your order.
FREE SHIPPING
We occasionally offer free standard shipping on orders. Keep an eye on our promotions and newsletters for details on any ongoing offers.
DELIVERY ADDRESS
Please ensure that your delivery address is accurate and up to date. Sprayground Africa is not responsible for orders shipped to incorrect or incomplete addresses. If you need to make changes to your delivery address after placing an order, please contact our customer support team immediately for assistance.
DELAYS AND ISSUES
While we make every effort to ensure timely and efficient deliveries, unforeseen circumstances may occasionally cause delays. If you encounter any issues with your order or experience a delay, please contact our customer support team, and we will assist you in resolving the matter as quickly as possible.
RETURNS AND EXCHANGES
For information on our return and exchange policy, please refer to our dedicated "Return and Exchange Policy" page on our website.
CONTACT US
If you have any questions or suggestions about our Shipping Policy, do not hesitate to contact us at info@soledistribution.co.za.